UPDATED 1 June 2012
What Information We Collect
When you register and / or shop with us, we ask for your name, telephone number(s), home address, email address and, occasionally in connection with competitions, promotions, prize giveaways or newsletters, we may ask your age or the month and date of your birth. When you make a purchase on our site, we ask for your delivery address, billing address and payment method details. We may also obtain information about your usage of our website to help us improve our service to you.
We do not request that you provide any information that may be considered sensitive personal data. However, in the process of answering your questions or providing you with products and services, you may inadvertently provide us with information that may indicate your racial or ethnic origin (e.g., your skin tone) or health or medical condition (e.g., the condition of your skin). We record and use this information only to help us provide you with better customer care.
How we use your Personal Data
All of the information we collect via our website or through e-mail or telephone correspondence with you is used to fulfill your order, notify you about important changes to our website or services, and constantly improve our service. We may use service providers (i.e. credit card processors) to assist us with processing your order and, if so, we will provide them only with the information needed to perform these services. We only use service providers with privacy practices that are consistent with ours. We may, from time to time, send you information about our products, details of promotions and special offers via email or post. We give you the option not to be contacted by post or by email regarding special product information or offers. To opt out from receiving such offers, you may click the unsubscribe link at the bottom of any email or visit our email preference center to specify what offers you would like to receive. The email preference center can be accessed by clicking the email preferences link at the bottom of any email or by logging in to your online account through dhcuk.co.uk. You may also opt out by sending your written request to: DHC UK Limited, Units 2-3, Sovereign Park, Laporte Way, Luton LU4 8EL or telephone Customer Care on 08000 23 24 25. Please note that you will still receive customer care related communications from us related to your transactions (for example, order confirmations). While we respond to requests and make changes as quickly as possible, some solicitation files may have been created prior to your request (e.g. catalogue distribution lists), so there could be a period of time after the date of your request during which time you may receive additional DHC marketing.
On occasion, we may share your information (but never your email or phone number) with other high-quality companies that may subsequently send you information about their products and services. If you do not want us to share your information, simply write to us at: Attention: Do Not Share, DHC UK Limited, Units 2-3 Sovereign Park, Laporte Way, Luton LU4 8EL.
To serve you better, we may combine information you give us online, through our catalogues or through other sources. We may also combine that information with publicly available information and information we receive from or cross-reference with others through the cooperative databases. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products that may be of interest to you, and for other promotional purposes.
Although unlikely, we may disclose your personally identifiable information if we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DHC or to others. We may also disclose your personally identifiable information when we believe the law requires it.
DHC may also transfer personally identifiable information to any successor to all or substantially all of the business or assets of DHC.
DHC will keep your personal information only for as long as it is required for our reasonable business and/or legal needs in relation to the consent that has been provided. Your personal information may also be used to create statistics about our business.
How Secure Is My Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer.
Cookies and Web Beacons
We may also use web beacons. A web beacon is a graphic image or small string of code included on web pages that enables the transfer of data. Web beacons can be used by companies for several purposes such as reporting website traffic, whether email was opened, customer preferences, advertising effectiveness and general auditing. We may include web beacons on our site and in marketing emails. When included, DHC uses web beacons to transfer data such as information about purchases and site usage history. This data may be provided to third parties on a confidential basis for purposes of data analysis and determining advertising effectiveness. These companies are prohibited from using this data for any other purpose. No information that is personally identifiable to you is transmitted using the web beacons.
Questions or complaints
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to DHC UK Limited, Units 2-3 Sovereign Park, Laporte Way, Luton LU4 8EL enclosing your postal details and a cheque for £10 payable to DHC UK Limited.
DHC UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2011.
Use of the Site
Unless otherwise noted, all Site images, text, design, graphics, logos, button icons, recipes, audio clips, video clips and the selection and arrangement thereof are the exclusive property of DHC and/or its licensors and are protected by UK and International copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of DHC and is also protected by UK and international copyright laws. All software used on this site is the property of DHC or its software suppliers and is protected by UK and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with DHC or using this Site as a shopping resource. Any other use of materials on this Site – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of DHC is strictly prohibited.
DHC, dhcuk.co.uk, all logos, all product and service names, design marks and slogans are the trademarks or service marks of DHC and may not be used in connection with any product or service that is not offered by DHC in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DHC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site.
User Reviews, Feedback, Submissions
All user-generated content, comments, feedback, suggestions and ideas disclosed, submitted or offered to DHC in connection with your use of the Site (collectively, “Comments”), shall be and remain the exclusive property of DHC and may be used by DHC in any medium and you agree to execute any documents that may be necessary for such an assignment of rights. By providing your Comments to DHC, you are expressly consenting to DHC’s use of your Comments. For example, your Comments could be used on the Site and in radio, television, and print advertisements. Your first name, first initial of your last name, age, and town and state may be used with any Comments you submit.
The information and opinions expressed in Comments on this Site are not necessarily those of DHC, and DHC makes no representations or warranties regarding any Comment. DHC does not represent or guarantee the truthfulness, accuracy, or reliability of any Comments or determine whether the Comments violate the rights of others. You acknowledge that any reliance on material or Comments posted by other Users will be at your own risk. DHC is not under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any Comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
This Site is provided “AS IS”. To the fullest extent permitted by law, all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law, we exclude all liability to you in respect of your use of the Site.
PLEASE NOTE THAT, ON OCCASION DHC MAY ALTER OR UPDATE THEIR LABELS OR FORMULAS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE. PLEASE REFER TO THE PRODUCT LABEL FOR THE MOST ACCURATE INFORMATION.
Limitation of Liability
IN NO EVENT SHALL DHC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT YOU PAID TO DHC FOR THE PRODUCT(S) AT ISSUE, EVEN IF DHC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
© 2012 DHC UK Ltd. All Rights Reserved